FedEx will begin providing free photographic proof that packages are delivered.
The Picture Proof service requires no registration and will be attached to a package’s tracking information.
The company says this feature will reduce the expense and hassle of missing shipments.
Your next FedEx shipment may come with photographic evidence.
The Memphis-based company said its new Picture Proof feature will include an image of where a package was left if a signature was not required.
“This is something that merchants and e-commerce customers have been asking for, and we’re proud to be the first to announce that this service will be available to residential customers,” said Brie Carere, Chief Customer Officer, FedEx. , in a press release.
“Receiving visual confirmation that the package has arrived gives merchants and consumers peace of mind, and we are delighted to give them that confidence,” added Carere.
The free service will roll out in select markets before offering it in the US and Canada ahead of the holiday season. Images will be attached to a package’s tracking information page and will not require recipients to register for a program.
FedEx particularly markets the service to its small business customers, who often bear the cost when a package goes missing. Merchants will be able to get photo proof for many shipments in their tracking dashboard, the company said.
The new service also complements other FedEx features, in particular the Delivery Manager, which allows customers to specify where they want to leave a package. Now the photos will show if it happened.
The rise of e-commerce during the pandemic has led to a proportional increase in package theft, according to data from market research firm C+R. The percentage of people who had a package stolen rose from 36% in 2019 to 43% in 2020. A third of respondents said delivery companies were not doing enough to prevent package theft.
Read the original article on Business Insider