Shipment courier

Shippeo Shipment Tracking ETA Accuracy Leaps Forward with a Giant 32% Improvement

– Customers get more advanced warning in case of delay

– Better prevention of stock-outs in stores and production line stoppages in factories

– Faster responses to disruptions and adjustments to operations

– Improved congestion prevention at critical points in the supply chain, e.g. docks and ports

PARIS, FRANCE, April 26, 2022 – Shippeo, a leading provider of global shipping visibility, has achieved a significant advance in its predictive shipping ETA performance, thanks to investments in a new AI/ML infrastructure and sophisticated algorithms. As a result, shippers and logistics service providers are seeing improved accuracy and reliability of the estimated times of arrival (ETA) of their shipments, increasing the efficiency and predictability of their supply chains.

Recent challenges caused by major supply chain disruptions have reaffirmed the need for organizations to improve traceability of shipments globally. While it’s never been easier to track shipments traveling around the world in near real-time thanks to more affordable devices and better connectivity, the type of data that supply chain management values ​​is changing. .

Shippeo’s Chief Product Officer, Anand Medepalli, says, “The question for supply chain managers is changing from ‘Where is my shipment’ at the macro level to a more specific question: ‘When will it arrive? at the next stop ? and ‘Are there any risks of delay?’ “. This means that the ability to forecast shipping ETAs at a very granular level is increasingly becoming a must-have and essential capability for shippers.

This improved ATE brings a series of benefits to manufacturers. Shippeo customers report that having accurate ETA forecasts for shipment arrival times improves team productivity at key delivery locations, while improving KPI performance, increasing sales and , of course, by increasing customer satisfaction levels. At the same time, these manufacturers, many of which operate globally, are reducing stock-outs or production line stoppages by up to 76%, while reducing late penalties by 25%, waiting time by 30% and reducing unscheduled freight. costs.

As with any algorithm, the accuracy of ETA is highly dependent on the quality of the input data, which is why Shippeo’s main R&D goal is to continually improve the accuracy and reliability of the data feeding into the predictions of the ETA. ‘ETA. In its third most recent release, in addition to data quality, the company revamped its machine learning (ML) infrastructure, as well as the methodologies and models used by its data scientists and ML engineers. The result is an impressive 32% improvement in ETA accuracy up to 48 hours before a scheduled delivery.

“It’s really exciting for us given that several of our customers, including Renault Group, one of the world’s largest automakers, have already told us that our ETA is impressive,” says Medepalli.

“Shippeo invests heavily in the continuous improvement of its ETA calculation algorithm, taking into account our user feedback”, explains Renan Filleur, General Manager of Operations and Parts Logistics Performance at the Renault group. “ETA’s reliability results are an important focus and are made visible, which greatly reinforces Groupe Renault’s choice of Shippeo’s real-time visibility platform. This reliability is a critical element for any large industrial customer like Renault because of the real value it generates for the company.

Shippeo is also the only real-time transportation visibility platform provider that offers contractual guarantees on the accuracy of its ETA, as well as carrier boarding speed and high tracking rates. “The performance of our ETA model gives us the confidence to guarantee high accuracy to all of our customers or we will refund them,” explains Medepalli, “which means a guaranteed time to value for every customer. This constant focus on customer satisfaction is what sets us apart from our competitors. »

The improved ETA algorithm is now available to all users of the Shippeo platform.

About Shippeo (

Shippeo, a world leader and European specialist in real-time transport visibility, helps large shippers and logistics service providers leverage transport to deliver exceptional customer service and achieve operational excellence. Their multimodal visibility network connects FTL, LTL, parcel and container transportation and integrates over 875 TMS, telematics and ELD systems using a single API. The Shippeo platform provides instant access to real-time delivery tracking, automates customer processes, and delivers unparalleled ETA accuracy through a proprietary, industry-leading algorithm developed in-house. Hundreds of customers, including global brands such as Coca-Cola HBC, Carrefour, Renault Group, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track over 28 million shipments per year in 75 countries.