Desk phones provide a highly strategic complement to the cloud communication service
MARKHAM, ON, September 19, 2022 /PRNewswire/ — Sangoma Technologies Corporation (“Sangoma”) (TSXV: STC), Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in providing network-based communications-as-a-service solutions. cloud for businesses of all sizes today announced that Sangoma’s millionth IP desktop phone has been sold and shipped to Jenne Inc., a long-time Sangoma partner.
Sangoma’s IP desk phones are part of the entire integrated cloud communications suite, all designed and engineered by Sangoma, which work together seamlessly. The solution includes Sangoma’s UCaaS system (or on-premises version), desktop phone, desktop and mobile client software, Sangoma’s collaboration client as a service (TeamHub), and Sangoma’s video conferencing service (Sangoma meet).
“Desk phones are still a very important part of our portfolio, one that our customers rely on very heavily, including and especially as part of our cloud solution,” said jim machi, product and marketing director at Sangoma. “Many of our customers use both desk phones as well as our mobile and desktop clients to communicate. And since we manufacture our own desk phones and develop our own cloud communication software, we are able to provide integration deep between our phones and our cloud communications services, in a way that other phone makers or UCaaS companies simply can’t.This kind of integration has contributed to the successful growth of this important product line at Sangoma, differentiating us from our competitors and leading to that milestone of one million units.”
When customers purchase desktop phones from Sangoma, they get in-phone features that are unique in the cloud communications industry for their integration with the cloud service. For example, when used with Sangoma’s UCaaS system, the customer can see “visual voicemail” directly on the phone screen. Or when used with Sangoma’s CCaaS offering, customers can view call queues directly on their desk phone (as well as the soft client).
“We love that Sangoma designs and manufactures its own phones,” said Fred Stoger, vice president of sales at Unitel, a Sangoma distribution partner. “During those days of supply chain issues, we found that Sangoma was better than almost any other supplier at meeting delivery commitments and having inventory on hand. We didn’t have to worry about supply chain issues.” allocation” from a chain of suppliers and It was a great peace of mind. Also, if one of our customers ends up having any problem, we don’t have to worry about whether it was the UC system or the phone. Sangoma understands it and we don’t. It has to be sorted out. It saves time for us and the customer. Software bugs happen from time to time and one thing we like It’s that Sangoma can update the phone and UC software quickly, they don’t have to wait for a third-party vendor to do it like some other UCaaS companies do, because they manufacture the phones themselves. This ensures a better experience of purchase, installation and use for all our customers.
“We have had a long and very successful relationship with Sangoma,” said Dean JennePresident of Sales, Jenne Inc. “And part of that is the excellence of their ‘all-in-house built’ UCaaS solution, which includes tightly integrated desk phones designed for their UC environment. Desk phones continue to be an important part of the overall UC solution set, especially for brick-and-mortar businesses. The achievement of delivering one million phones to market is impressive and will continue to be a big part of Jenne’s overall success, whether whether in cloud-based delivery or on-premises solutions.”
About Sangoma Technologies Corporation
Sangoma Technologies is a trusted leader in providing value-based communications-as-a-service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud services include Unified Communication Enterprise Communications (UCaaS), Meetings as a Service (MaaS), Communication Platform as a Service (CPaaS), Trunking as a Service (TaaS) , Fax as a Service (FaaS), Device as a Service (DaaS) and Access Control as a Service (ACaaS), Managed Internet Access, Managed Security, Managed SD-WAN. In addition, Sangoma offers a full line of communications products, including premise-based UC systems, a full line of desk phones and headsets, and a full suite of connectivity (gateways/SBCs/phone cards). Sangoma’s products and services are used worldwide in major UC, PBX, IVR, contact centers, carrier networks, office productivity and data communication applications. Sangoma is also the main developer and sponsor of Asterisk and FreePBX, the two most widely used open source communication software projects in the world.
About Jenne, Inc.
Jenne, Inc. is a leading cloud services broker and value-added distributor of technology solutions focused on unified communications and collaboration, networking and infrastructure, video conferencing, physical security and the Internet objects (IoT). Founded in 1986, Jenne is committed to providing agents, resellers, integrators and service providers with a wide selection of products and solutions, competitive pricing, accurate on-time delivery, exceptional technical support and sales and technical training. continues through the University of Jenne. The company is headquartered in Avon, Ohio.
SOURCESangoma Technologies Corporation