Shipment courier

Loadsmart’s Opendock Reduces Warehouse Shipping Delays and Improves Carrier Safety

Loadsmart, a leading freight technology company, today announced that 70,000 carriers scheduled seven million appointments at 3,000 warehouses in the last year using its scheduling software appointments at Opendock docks, reducing detention times and creating safer driving conditions.

Warehouses use Opendock to schedule truck loading and unloading, as well as allowing carriers to schedule their arrival times and identify docks with long waiting times, without any interaction with warehouse staff. warehouse. Loadsmart officially showcased the latest version of Opendock during a live demo at FreightWaves’ The Future of Supply Chain in Rogers, Ark. May 9 and 10. The latest version places additional emphasis on improving warehouse efficiency, data insights and driver safety.

“Opendock saves warehouses time and money by eliminating thousands of phone calls and emails to schedule appointments, while making it easier for carriers,” said Jeff Booth, director of business strategy, Loadsmart. “With holding time costing the industry over $1 billion a year, Opendock’s scheduling software helps reduce wait time with appointments and visibility.”

By increasing efficiency and reducing downtime, Opendock gives back time to drivers, which has a direct impact on driver safety. The US Department of Transportation1 reports that an additional 15 minutes of downtime increases the possibility of an accident rate by 6.2%. Drivers tend to try to make up for time spent sitting at the docks by driving faster and more aggressively once they leave the warehouse to meet delivery schedules.

Long wait times can also extend late into the night, causing some drivers to drive more tired than expected. Trucker fatigue is a significant concern for industry professionals and other drivers. A study sponsored by the Federal Motor Carrier Safety Administration2 (FMCSA) finds a correlation between longer dwell times and driver fatigue. In addition, the study finds that around 18% of drivers’ working time is spent rescheduling after long wait times that lead to delays and could lead to fatigue.

Opendock produces better warehouse-carrier communication to solve these problems, while providing useful data on warehouse traffic. The new version of Opendock includes improved inbound and outbound tracking, dwell time metrics, and carrier dashboards that provide warehouses with the data they need to measure, understand, and ultimately reduce transit times. waiting for the trucks. With this data unlocked, warehouses can continue to gain efficiencies, impacting both driver safety and truck availability. Since Opendock now includes enhanced data insights such as on-time truck arrival rates and dwell time, Loadsmart is considering future warehouse-carrier solutions for Opendock, including logging warehouse automation, carrier and shipper scoring for notice collection and loss reduction.

1. US Department of Transportation. “Estimates Show Detention of Commercial Drivers Increases Crash Risks and Costs, But Current Data Limits Further Analysis,” Office of the Inspector General; January 31, 2018.

2. Federal Motor Carrier Safety Administration. “Driver Detention Time in Commercial Motor Vehicle Operations”, Dunn, Naomi J.; Hanowski, Richard J.; Hickman, Jeffrey S.; Soccolich, Susan; December 2014.

Loadsmart acquired Opendock in November 2021 and raised $200 million in February 2022, reaching a valuation of $1.3 billion. Loadsmart investors include CSX, Home Depot Ventures, Maersk Growth and Ports America. The acquisition of Loadsmart has provided Opendock with the resources and logistical knowledge to create the best-in-class dock planning solution in the industry.