DHL Express x Hubbed x ML. (photo added)
DHL EXPRESS, the world’s leading provider of international express services, has partnered with MLhuillier and Hubbed to add 155 parcel collection points for customers across the Philippines. In addition to DHL Express service points, customers can use DHL Express On-Demand Delivery to make further arrangements for collecting shipments.
The recipient can pick up their shipment at their preferred MLhuillier location near their business or residence via on-demand delivery. These new collection points aim to offer customers more alternatives and avoid missed delivery attempts.
DHL Express has worked with MLhuiller, a non-banking financial institution that also offers parcel delivery services, and Hubbed, an Australian company that offers seamless and secure system connections to DHL systems, MLhuillier and customers. Hubbed assists DHL in obtaining information about changes to package collection, as requested by the customer.
“At DHL Express, we strive to ensure packages arrive on time and are constantly looking for innovative solutions to meet customer shipping needs,” said Nigel Lockett, Country Manager, DHL Express Philippines. “We’ve expanded our collection options so customers can pick up their packages when it’s most convenient for them, rather than waiting at home or at work during a fixed time window.”
Once customers ship online through My DHL+, they will be prompted to select the flexible delivery option and “Pick up at a nearby DHL ServicePoint or Locker”.
When DHL receives a pickup request from a customer at any M Lhuillier location, the courier transfers the package to the MLhuillier location. Customers can show the access code they received to validate when collecting the package.
This integration provides collection alternatives, but also improves checkpoint visibility and increases shipment processing reliability by leveraging the physical security features of MLhuillier branches.
“We want to give our customers more options by adding these collection points. As a strong partner with an extensive network, MLhuillier offers extended opening hours and reliable security features that make it convenient for our customers. We will continue to look for options to improve the customer experience,” said Promod George, Senior Director of Operations, DHL Express. (SPONSORED CONTENT)