Shipment courier

DHL customers are warned: “Shipment is awaiting processing”

DHL customers have been notified of a fraudulent email attempting to steal your personal data. (Source: Getty/MailGuard)

Australians have been warned to look out for an email scam claiming to be from popular delivery service DHL.

The email has the subject line “Package Shipping Details” and claims to be from DHL, using the company’s logo and images.

But the email is actually a phishing attempt by cyber criminals trying to steal your personal information, including your credit card details.

“Package delivery scams are one of the most common types of phishing attacks and, of them, DHL is arguably the most popular,” said email security firm MailGuard.

In the email, the victim is informed that they have a shipment “awaiting processing” and that their package could not be delivered due to an “unpaid duty” of $1.99.

Clicking on the “verify information” button redirects the victim to another webpage, where they are asked to confirm that they are human and not a robot.

The fake DHL login page then asks them to provide their personal details and credit card information.

DHL email scam message asking for credit card details.

The phishing email directs users to a fake DHL page. (Source: MailGuard)

“Once these details are captured and submitted, the attacker harvests them for later use,” MailGuard said.

Next, a physical address is requested for the alleged shipment, along with the victim’s date of birth and email address. The victim is then prompted to enter an SMS code to verify the transaction.

“In a common tactic employed by scammers, the code is rejected as invalid. In reality, a fraudulent transaction is likely taking place with the stolen credentials that the victim unwittingly shared,” MailGuard said.

MailGuard warns Australians to delete the email immediately without clicking any links.

Don’t click on links or open attachments in emails that aren’t addressed to you by name or from companies you don’t expect to hear from, he said. .

If the email claims to be from a legitimate company, watch out for poor English or a lack of personal details.

Additionally, the email may redirect you to a website that is not the legitimate URL of the company it claims to be sent from.

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